Privacy Policy

1. Information we handle

When you browse: our hosting and security provider, Cloudflare, may process technical request information such as your IP address, browser information, requested pages, and request timestamps to deliver and protect this website.

When you contact us: we receive your email address and any information you choose to include, such as your name, message, device details, or attachments. Our email service is provided by Zoho Mail. Please only send information relevant to your enquiry.

Cloudflare Web Analytics measures website visits and page-loading performance, including page URLs, referring pages, and load times. According to Cloudflare’s documentation, its analytics beacon does not use cookies or browser storage. We use these measurements to understand website usage and performance.

This website does not include advertising pixels, account registration, or a contact form. We do not use the information described in this policy for targeted advertising.

2. Why we use it

• To deliver the website, measure its performance, and protect it from abuse.
• To respond to enquiries, support requests, and privacy requests.
• To investigate issues and improve our support.
• To meet applicable legal obligations.

Where data protection law requires a legal basis, we rely on our legitimate interests in operating a secure website and responding to messages, and on legal obligations where applicable.

3. Service providers and sharing

We use Cloudflare for website hosting, security, and performance analytics, and Zoho Mail for email correspondence. These providers may process information to deliver those services. You can read more in Cloudflare’s Privacy Policy and Zoho’s Privacy Policy.

We do not sell personal information. We may disclose information if required by law, or where necessary to protect our legal rights or the security of our services.

Our providers may process information in countries other than your own. Where applicable, international transfers are subject to the safeguards required by data protection law.

4. Retention and security

We retain correspondence for as long as needed to handle the enquiry and any related follow-up, resolve disputes, or meet applicable legal requirements. We delete correspondence when it is no longer needed for those purposes. Technical information handled by our providers is subject to their applicable service settings and retention practices.

We use HTTPS to protect information in transit to this website and restrict access to company email accounts. No method of transmission or storage can guarantee absolute security.

5. Your choices and requests

Depending on the law that applies to you, you may have rights to access, correct, or delete personal information, restrict or object to processing, or obtain a copy of your information. You may also have the right to complain to your local data protection authority.

To make a request, email support@deadpixelworks.com with the subject “Privacy request”. Describe your request and the email address you used to contact us. We may need to verify that the request relates to your information before responding. We will respond as required by applicable law.

6. Children’s information

This studio website does not offer user accounts or request information from children. If you believe a child has sent personal information to us, contact us so we can review it and take appropriate steps, including deletion where required.

7. Changes to this policy

We may update this policy as the website or our practices change. The latest version and its update date will be available on this page.