1. Scope of service & price information
WhenGo is a discovery and monitoring application that helps users explore flight deals, review historical route pricing, and track price drops with alerts. WhenGo is not an airline, travel agency, or seller of flight or event tickets.
Prices, discount percentages, and "Buy Now / Watch / Wait" signals displayed in the app are based on historical scan data. Airline and ticket-provider fares and seat availability can change at any moment; WhenGo does not guarantee a real-time bookable price or savings. You are responsible for verifying the final price, baggage rules, and ticket terms on the external provider’s site before completing a purchase.
2. Free tier & Premium subscriptions
WhenGo provides a Free tier with access to the deal feed and a limited number of alerts. Premium subscriptions unlock additional capabilities such as priority scanning, higher active-alert capacity, instant notifications, Mistake Fare access, and an ad-free experience.
Premium subscriptions are billed and auto-renewed through your Google Play Store or Apple App Store account. Cancellations, plan changes, and refund requests are managed directly through the store where you purchased the subscription. Uninstalling the app or deleting your WhenGo account does not automatically cancel an active store subscription.
3. Account termination & liability boundaries
You may delete your account at any time in the app via Profile → Delete Account or via the email channel described on the Account Deletion page. Access may be restricted for accounts that abuse automated scraping, compromise service security, or violate these terms.
Subject to mandatory consumer-protection laws, bookings, cancellations, flight delays, and payment disputes with third-party ticket sellers are governed by the terms of the respective external provider.