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Account & Data Deletion

Explains how to delete your WhenGo account immediately inside the app or by email if you cannot access the app, and which data is erased.

Last updated: 1 November 2026

1. Method 1: Immediate deletion in the app

  1. Sign in to WhenGo and open Profile using the profile icon at the top right.
  2. Tap "Delete Account" at the bottom of the screen, review the confirmation notice, and confirm.
  3. Your account and associated personal data are erased from our servers immediately, and your session is signed out.

2. Method 2: If you cannot access the app (email request)

If you have uninstalled the app or cannot sign in, you can request account deletion without reinstalling the app:

  1. Send an email from the email address registered to your WhenGo account to support@deadpixelworks.com.
  2. Use the subject line "Account deletion" and state that you want your WhenGo account deleted.
  3. Once account ownership is verified, email deletion requests are completed within at most 30 days and confirmed to you by email.

For your security, never include passwords, one-time codes, or payment card details in your email.

3. Deleted data, retained anonymous records & store subscription notice

Deleted data: When account deletion completes, the following categories of data are permanently deleted from our servers: your account and profile details, your preferences (departure airport, language, and notification settings), your saved alerts, your notification device registration, your in-app activity records, and your in-app search history (the routes, months, and stay lengths you searched). Searches made as a guest before signing in cannot be linked to your account, so they are deleted automatically after at most 90 days.

Retained data: Only anonymous usage statistics permanently unlinked from your personal account identity are retained; these records cannot identify you.

Important — Store subscription cancellation: Deleting your WhenGo account does not automatically cancel an active Premium subscription billed through Google Play or the Apple App Store. To avoid future renewal charges, cancel your subscription in the store where you purchased it:

  • Google Play: https://play.google.com/store/account/subscriptions
  • Apple App Store: https://apps.apple.com/account/subscriptions